Privacy Policy

This Privacy Policy explains how Crafeny ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website (the "Site"). By using our Site or services, you agree to the practices described below.

1) Business Information & Contact Details

Crafeny
152 S Center St Ste 234, Casper, WY 82601, United States
Email: info@crafeny.com
Phone: +1 (213) 234-8470

2) Personal Information We Collect

We collect personal information necessary to process orders, provide customer service, and operate our business.

Information you provide directly

Full name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Information provided when contacting customer support
Email address when subscribing to marketing communications (if applicable)

Information collected automatically

IP address
Browser and device information
Pages viewed and interactions with the Site
Approximate location derived from IP address
Cookies and similar tracking technologies

Payment information

Payments are processed securely by third-party payment processors (such as Shopify Payments, PayPal, Stripe, or other providers enabled on the Site). Crafeny does not store or have access to full payment card numbers.

3) How We Use Your Information

Personal information is used for the following purposes:

Process and fulfill orders, including payment processing, shipping, returns, and refunds
Communicate with customers regarding orders or inquiries
Provide customer support
Operate, maintain, and improve the Site
Prevent fraud, unauthorized transactions, and security issues
Comply with legal and regulatory requirements
Send marketing emails only if you have opted in

4) Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to ensure proper Site functionality and to understand how visitors interact with our Site.

We may use third-party analytics and advertising services, including Google Analytics, Google Ads conversion tracking, Meta (Facebook) Pixel, and other tools enabled on the Site.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain Site features.

5) Sharing of Personal Information

We share personal information only as necessary to operate our business, including with:

Shopify and related ecommerce service providers
Payment processors
Shipping and logistics partners
Customer support and email service providers
Analytics and advertising partners
Legal or regulatory authorities when required by law

We do not sell personal information to third parties.

6) Data Retention

Personal information is retained only as long as necessary to:

Fulfill orders and provide services
Meet legal, tax, and accounting obligations
Resolve disputes and enforce our policies

7) Your Rights and Choices

Depending on your location, you may have the right to:

Request access to your personal information
Request correction or deletion of your personal information
Withdraw consent for marketing communications at any time

Requests can be submitted by contacting info@crafeny.com. Identity verification may be required before processing requests.

8) California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect and use
Request deletion of your personal information
Opt out of the sale or sharing of personal information

Crafeny does not sell or share personal information as defined under the California Consumer Privacy Act (CCPA).

Requests may be submitted via email to info@crafeny.com.

9) International Users

If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

10) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.