Privacy Policy

Privacy Policy

This Privacy Policy explains how Crafeny ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website (the "Site"). By using our Site or services, you agree to the practices described below.


1) Business Information & Contact Details

Crafeny
152 S Center St Ste 234, Casper, WY 82601, United States
Email: info@crafeny.com
Phone: +1 (213) 234-8470


2) Personal Information We Collect

We collect personal information necessary to process orders, provide customer service, and operate our business.

Information you provide directly

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Information provided when contacting customer support
  • Email address when subscribing to marketing communications (if applicable)

Information collected automatically

  • IP address
  • Browser and device information
  • Pages viewed and interactions with the Site
  • Approximate location derived from IP address
  • Cookies and similar tracking technologies

Payment information

Payments are processed securely by third-party payment processors (such as Shopify Payments, PayPal, Stripe, or other providers enabled on the Site). Crafeny does not store or have access to full payment card numbers.


3) How We Use Your Information

Personal information is used for the following purposes:

  • Process and fulfill orders, including payment processing, shipping, returns, and refunds
  • Communicate with customers regarding orders or inquiries
  • Provide customer support
  • Operate, maintain, and improve the Site
  • Prevent fraud, unauthorized transactions, and security issues
  • Comply with legal and regulatory requirements
  • Send marketing emails only if you have opted in

4) Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to ensure proper Site functionality and to understand how visitors interact with our Site.

We may use third-party analytics and advertising services, including Google Analytics, Google Ads conversion tracking, Meta (Facebook) Pixel, and other tools enabled on the Site.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain Site features.


5) Sharing of Personal Information

We share personal information only as necessary to operate our business, including with:

  • Shopify and related ecommerce service providers
  • Payment processors
  • Shipping and logistics partners
  • Customer support and email service providers
  • Analytics and advertising partners
  • Legal or regulatory authorities when required by law

We do not sell personal information to third parties.


6) Data Retention

Personal information is retained only as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal, tax, and accounting obligations
  • Resolve disputes and enforce our policies

7) Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction or deletion of your personal information
  • Withdraw consent for marketing communications at any time

Requests can be submitted by contacting info@crafeny.com. Identity verification may be required before processing requests.


8) California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and use
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal information

Crafeny does not sell or share personal information as defined under the California Consumer Privacy Act (CCPA).

Requests may be submitted via email to info@crafeny.com.


9) International Users

If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.


10) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.


11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.